Returns and policy


Refund & Return Policy

At IMZ London, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in the original packaging
- Proof of purchase may be requiredΒ 

Certain items may not be eligible for return for hygiene or final sale reasons.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method within a reasonable number of business days.

Shipping costs are non-refundable under any circumstances, including returns, exchanges, or refused deliveries.

Exchange

We offer exchanges for eligible items, including size exchanges, subject to product availability.

Items must be unused, in their original condition, and returned in the original packaging.

Customers are responsible for any return shipping costs.

Return Shipping

Customers may be responsible for return shipping costs unless otherwise stated.

IMZ London is not responsible for lost or damaged return shipments.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us through the contact form on our website as soon as possible with your order details and photos if applicable.

Cancellations

Orders may only be canceled before they have been processed or shipped.

For any questions regarding returns or refunds, please use the contact form available on our website.

IMZ London Β 
Dubai, United Arab Emirates